A company's product or services are made for its customers with a goal to to solve their problems and fulfill their needs. Companies strive to achieve this goal on a continuous basis. In order to measure the success of achieving these goals, companies are eager for feedback from their customers.
Primary goal of conducting customer surveys is to proactively know feedback from the real users of the products. FactoryPRO’s application will enable companies to:
Automate collection of customer feedback
Statistical analysis of customer feedback
Understand the value of current processes/products
FactoryPRO’s niche feature includes sending a quick survey to the customer representatives on resolving their reported sssue. This way, the customer feedback is collected right when they have an issue and/or when the issue has been addressed. Additionally, this is an automated process which enables companies to collect customer feedback on a continuous basis.
The FactoryPRO solution allows the users to summarize and analyze the customer feedback.