RMA | MRB

Return Material Authorization and Material Review Board is an integral part of managing customer satisfaction as well properly managing the returned products.

FactoryPRO application provides ability to:

Pre-assign return request numbers and return codes

Associate documents to the RMA

Automate notification of the return based on RMA

Standardize product disposal based on initial analysis

Update ERP and Inventory based RMA code

Automate scrap /repair/return based on RMA

Create work orders to scrap/repair/return based on RMA

Evaluate non-confirming material prior to disposal decision

Standard scrap/repair/return decisions per MRB

Assign accountability based on type of scrap/repair/return