A Deeper View of SolSemUSA’s Infrastructure Services
System administration tasks include:
- Security control such as passwords management
- Basic shared folder creation with associated permission management
- Creating and removing users
- Printer management across workstations and portable hardware
- Software update administration
- Individualized training
SolSemUSA utilizes a monitoring system designed to track the availability and performance of critical networking components, including designated servers, and managed networking gear (e.g. routers, firewalls, managed switches, etc.). An informative dashboard reports statuses.
SolSemUSA utilizes a system that monitors Microsoft operating system patch levels of known systems that run approved operating systems and are connected to the network. We also monitor and manage patch levels of Microsoft Office applications, and certain critical Microsoft backoffice server-based applications such as Exchange, SQL Server and others.
Systems or end-user problems are handled in the most appropriate and expedient manner by our experienced product, service, and preventative maintenance teams. Customers are able to submit tickets into our web-based ticket portal, send an email, call to speak with a live support representative, or leverage our on-call service for emergencies. Going forward, we plan to implement rapid chat services including mobile devices.
With SolSemUSA's Remote Database Administration services, we'll help you manage and improve Oracle, MySQL, and Microsoft SQL Server performance and reliability, security, and ensure proper backup and recovery.